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The player is experiencing a problem with receiving a no deposit bonus. The player from Japan received an error message when he was trying to play with a bonus. The casino returned the unfinished bet caused by some technical problem to the player’s account, which in our opinion was the correct approach. The player ”Egooist” claims that he had been self excluded from the casino for unlimited time but he still could open an account and make a deposit of 900 USD. It is not clear whether player played this amount and lost or not.
Not every operator puts so much effort into dealing with customer complaints and objections. As for withdrawals, you can only use Neteller, QIWI, Skrill, Visa, and WebMoney, which unfortunately complicates the whole process. You should be aware that funds can be withdrawn using the same method you used when making a deposit.
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You can upload these documents in your personal account under the “Verification” section. Joy Casino boasts a wide player base, welcoming punters from dozens of countries around the globe. But, remember, they do have some restrictions that we’ll get into later.
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